Assignment 04: Quant Self Service

Develop a mini service concept around your own personal data.

  • Go through the process of and document creating persona, creating an empathy map, mapping your user journey (experience), sketching your service blueprint, and creating evidence of some of your service touchpoints.
  • State clearly (if possible) the opportunities you've identified based on your research and exercises and follow them through to make a convincing and thoughtful collection of experiences in your service.
  • make tangible some of your service touchpoints (for example paper prototypes, simple sketches, photographs/video). It is encouraged to prototype an aspect of your service or a video showcasing a scenario in which your service might operate to help make your idea more tangible.

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Mental Model

  • Motives: Can the usage of certain language itself influence one's mind or ways of thinking?
  • Expectation: Those who use more than one language have different occasions and tasks for each language.
  • Challenge: Hard to manually document every moment I change my language usage.
  • Currently using:
    • IP Tracking Extension (considering to stop it due to having less connection with language usage)
    • Reporter Application
  • Experience: The two tools are not working very harmoniously, and has low accuracy

Persona

  • The persona figure is solely based on myself.
    • Bilingual in Korean and English
    • Daily uses both languages
    • English for work, class, research and projects
    • Otherwise, mostly uses Korean but English rate is increasing
    • Has hard time tracking things daily
  • THINKS
    • "Too tired. Don't want to use the Reporter App"
    • "I forgot to put my Reporter App to Asleep mode!"
    • "Wait, this is Korean site but has Japanese IP address"
  • FEELS
    • Uncomfortable how simple process became complicated
    • Fun to see unexpected aspects about my language usage
    • Curious about some IP address locations
  • DOES
    • Casually checks website's IP location
    • Ignore report notification because it's class time
    • Input my reports carelessly